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... any organization. A leader can learn much about organizational listening. Listening becomes a tool for diagnosing a understood. Active listening is defined as a listening process that "provide feedback that clarifies and extends a 3. Specific Examples of Listening Behavior a) Listening in a Social Situation and physical concerns that potentially impede the process of listening. Examples of these listening impediments are listening, and there can be no listening without genuine receptivity and a real inclination to act in response to ...



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Sources list for THE LISTENERS:

Brownell, J. (1994). Managerial listening and career development in the hospitality industry. Journal of the International Listening Association, 8, 31-49.
Business Communication

Temme, J. (1995). Building teams: becoming an effective team means listening, counseling. Plant Engineering.
The Role of Listening

Moore, H. Oliver, L. R., Griffin, K., and Hoyt, D. R. (1990). Listening to employees: have we heard enough yet? Industrial Management.
The Role of Listening

Brownell, J. (1986). Building active listening skills. Englewood Cliffs, NJ: Prentice- Hall.
Groups and Goals

Tannen, Deborah. 1998. "I'll Explain It to You: Lecturing and Listening." Language: Readings in
Discourse Differences between Men and Women

 

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